Comments for http://wfca-pro.org/wordpress Tue, 10 Apr 2012 18:20:43 +0000 hourly 1 http://wordpress.org/?v=3.0 Comment on THE CUSTOMER IS NOT ALWAYS RIGHT! by Tony Caruso, CFE http://wfca-pro.org/wordpress/?p=152#comment-158 Tony Caruso, CFE Tue, 10 Apr 2012 18:20:43 +0000 http://wfca-pro.org/wordpress/?p=152#comment-158 Additionally the Uniform Commercial Code states that any installed product will be warranted for at least one year. Even if you write on the contract that you are not warranting this product or installation it does not over ride the U.C.C. Additionally the Uniform Commercial Code states that any installed product will be warranted for at least one year. Even if you write on the contract that you are not warranting this product or installation it does not over ride the U.C.C.

]]> Comment on CROSSING THE GOAL LINE by Renee LeCroy http://wfca-pro.org/wordpress/?p=80#comment-82 Renee LeCroy Wed, 09 Nov 2011 15:15:19 +0000 http://wfca-pro.org/wordpress/?p=80#comment-82 Tom, This is great advice. I think having the "goal line" set by your sales team is brilliant. Total involvement from the sales team is the answer in today's tough economy. Our sales team is stressed and feels defeated most of the time by the demanding website-digital savvy customer. I appreciate you and keep the great advice coming! Renee LeCroy Tom,
This is great advice. I think having the “goal line” set by your sales team is brilliant.
Total involvement from the sales team is the answer in today’s tough economy. Our sales team is stressed and feels defeated most of the time by the demanding website-digital savvy customer. I appreciate you and keep the great advice coming! Renee LeCroy

]]> Comment on ACTIVITY vs. RESULTS by Nick http://wfca-pro.org/wordpress/?p=71#comment-74 Nick Mon, 17 Oct 2011 15:38:06 +0000 http://wfca-pro.org/wordpress/?p=71#comment-74 Tom, As always you make a great point. Why is it that the people that consistently complain about being busy and working all the time also are the ones that never seem to get anything done; and when they do it is rushed at the last minute or the end of the month! I have a good friend that says “it does not matter how much noise the washing machine makes if the clothes are not clean”. Thank you for another great article. Nick Tom,
As always you make a great point. Why is it that the people that consistently complain about being busy and working all the time also are the ones that never seem to get anything done; and when they do it is rushed at the last minute or the end of the month! I have a good friend that says “it does not matter how much noise the washing machine makes if the clothes are not clean”.
Thank you for another great article.

Nick

]]> Comment on CONTAGIOUS ATTITUDES by Randy David http://wfca-pro.org/wordpress/?p=59#comment-58 Randy David Mon, 26 Sep 2011 22:03:13 +0000 http://wfca-pro.org/wordpress/?p=59#comment-58 Thank you for the kind comments, Tom. Large airport hotels definitely have a perception that is not always positive. We do everything in our power to change that at the St. Louis Airport Marriott. Please continue to spread the word. Randy David, Destination Sales Executive, St. Louis Airport Marriott. Thank you for the kind comments, Tom. Large airport hotels definitely have a perception that is not always positive. We do everything in our power to change that at the St. Louis Airport Marriott. Please continue to spread the word.

Randy David, Destination Sales Executive, St. Louis Airport Marriott.

]]> Comment on ALWAYS OBSERVING… by Timothy Look http://wfca-pro.org/wordpress/?p=7#comment-5 Timothy Look Thu, 21 Jul 2011 12:48:04 +0000 http://216.119.77.70/wordpress/?p=7#comment-5 Tom, Good article thank you. I'm always observing as you and it amazes me sometimes that the lack of good customer service has almost become the norm. I've come to the conclusion that we as consumers are partly responsible if we accept poor service. I make it a point to recognize good service when received but also have become somewhat of a consumer to sales clerk (associate) coach when shopping and will often call the manager or speak directly to the sales person when appropriate about the service or disservice I've received. Tom,
Good article thank you. I’m always observing as you and it amazes me sometimes that the lack of good customer service has almost become the norm. I’ve come to the conclusion that we as consumers are partly responsible if we accept poor service. I make it a point to recognize good service when received but also have become somewhat of a consumer to sales clerk (associate) coach when shopping and will often call the manager or speak directly to the sales person when appropriate about the service or disservice I’ve received.

]]> Comment on ALWAYS OBSERVING… by Wendell Prescott http://wfca-pro.org/wordpress/?p=7#comment-4 Wendell Prescott Tue, 19 Jul 2011 17:43:36 +0000 http://216.119.77.70/wordpress/?p=7#comment-4 Tom, as to customer service, I have always said it comes from the heart and not from the head. If you do not truly understand customer service, you can never achieve the level necessary to make a real difference. You cannot create it in your head, and besides, most customers see through "contrived" customer service. Tom, as to customer service, I have always said it comes from the heart and not from the head. If you do not truly understand customer service, you can never achieve the level necessary to make a real difference. You cannot create it in your head, and besides, most customers see through “contrived” customer service.

]]> Comment on ALWAYS OBSERVING… by Nick Freadreacea http://wfca-pro.org/wordpress/?p=7#comment-2 Nick Freadreacea Wed, 13 Jul 2011 23:42:47 +0000 http://216.119.77.70/wordpress/?p=7#comment-2 Tom, I will look forward to your insightful thoughts and observations. It is amazing what a person will see with a new set of eyes and a fresh perspective. Tom,
I will look forward to your insightful thoughts and observations. It is amazing what a person will see with a new set of eyes and a fresh perspective.

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